Last updated: 19 October 2026
This policy applies to products ordered from Elevate Solar. It works alongside your rights under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002, which this policy does not limit.
Cooling-off period for online orders
If you buy from us online, you may cancel the order within 7 days of receiving the goods, without giving a reason and without penalty, provided the goods are returned unused, in their original packaging and in resaleable condition. You carry the reasonable cost of returning them unless they were faulty or not what you ordered.
Faulty or incorrect goods
If goods arrive damaged, defective or different to what you ordered, tell us within 7 days of delivery with photos and your order details. We will repair, replace or refund, as the law provides. Manufacturer warranties on batteries, inverters, panels and Tesla Powerwall products apply as well, and we will help you claim under them.
Items we cannot take back
- Goods that have been installed, used or damaged after delivery.
- Special-order or custom-configured systems, once the supplier has processed the order for you.
- Goods without their original packaging or serial numbers.
How refunds work
Once we receive and check the returned goods, we refund the amount paid to the original payment method within 10 working days.
How to start a return
Elevate Solar (part of Elevate Mzansi), Paarl, Western Cape, South Africa. Email maurice@elevatesolar.co.za. WhatsApp or phone 074 339 1772. Please include your name, order number and the reason for the return.